Compliance

We comply with both the letter and the spirit of all relevant regulations, including:

  • - RDDBFI (Recovery of Debts Due to Banks and Financial Institutions)
  • - PDPA 2019 (Personal Data Protection Act)
  • - BLAA 2012 (Banking Laws Amendment Act)
  • - Indian Consumer Trade & Practice
  • - Treating customers fairly
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Data Protection & Security

Employees

Security awareness programs are conducted.

Criminal background checks are performed.

USB, CD-ROM, and other external data storage devices are blocked.

Facility Security

Sequel Corporate Services Pvt Ltds’ data and operational facilities are video recorded.

Cameras are strategically placed throughout the premises.

Back-up Contingency Plan

In the event of a disaster, Sequel Corporate Services Pvt Ltds maintains a hot site capable of restoring all systems within hours, allowing operations to continue without interruption.

Managing Data

Information submitted to Sequel Corporate Services Pvt Ltds is automatically encrypted through our in-house server. All data remains encrypted in the database and is password-protected, with access limited to authorized personnel. Expired information is purged through formal disposal procedures.

Backup tapes are encrypted and password-protected.

Regular purging of expired accounts is carried out.

Quality Assurance

To ensure consistent service delivery we have implemented the following procedures to provide quality services. These procedures include:

  • - Regular training for staff of all levels
  • - Monthly report for clients review
  • - Regular emails and calls to track case progress
  • - Initial risk assessment of each case

In order to continue to measure and provide effective Quality Management Services, we have implemented the following procedures, in order to continuously improve our services and meet customer satisfaction. These processes include:

  • - Managing complaint by cross referencing with recordings from voice logger
  • - Monitoring call using built in voice logger
  • - Regular reviews of internal management processes
  • - onthly reviews of the performance and cost effectiveness of staffs
  • - Monitoring of SMS sent
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